Last Updated: 01/08/26

Welcome to Video Crews PR (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website, any online scheduling or client portals, our production and post-production services, and participation in our SMS text message program (collectively, the “Services”). By accessing or using our Services, you agree to these Terms. If you do not agree, please discontinue use immediately.

1. Overview of Services

Video Crews PR provides professional film-quality video production and studio-grade photography across Puerto Rico, including (without limitation): camera-crew hire, event & conference capture, live streaming, testimonial/interview production, training & compliance content (HIPAA/OSHA-aware), advertising/brand films, and drone/aerial cinematography, plus post-production (editing, color, captions, graphics). Through our website and SMS program, customers may receive updates, scheduling links, project communications, and promotional offers.

2. Eligibility

By using the Services, you represent that you are at least 18 years old (or have parental/guardian consent), and that you will use the Services only for lawful purposes in accordance with these Terms.

3. SMS Text Messaging Program

Program NameLast Updated: 01/08/26

This Privacy Policy explains how Video Crews PR (“Video Crews PR,” “we,” “us,” or “our”) collects, uses, shares, and safeguards information when you use our website, contact or book us online, participate in our SMS/text program, or work with us on production and post-production projects (collectively, the “Services”).

By using the Services, you agree to this Policy. If you do not agree, please discontinue use.

1) Who we are & how to contact us

Video Crews PR

Email: [email protected]

Phone: 939-232-1841

Location: Puerto Rico (serving San Juan, Ponce, Bayamón, Mayagüez, Caguas)

We are the “data controller” for information we collect directly. For client-supplied data (e.g., cast lists, training rosters), we typically act as a service provider/processor.

2) What we collect

a) Information you provide

Contact & lead info: name, email, phone, company, role, industry, city, timeline, language preferences.

Project details: brief, locations, schedules, usage channels (web/social/internal/broadcast/paid), compliance notes (e.g., HIPAA/OSHA requirements), permits.

Account & communications: messages, call/meeting notes, forms, newsletter opt-ins, SMS opt-ins.

Talent & releases: names, likeness, signatures on consent forms; for minors, parent/guardian consent.

Payment-related: if applicable, billing contact, invoicing details (payment card data is handled by our payment processor, not stored by us).

b) Information collected automatically (site/app)

Technical data: IP address, device/browser type, pages viewed, timestamps, referring URLs.

Cookies/pixels: to keep sessions, remember preferences, measure performance, and improve marketing (e.g., Google Analytics, Meta Pixel, YouTube/Vimeo embeds). You can control cookies via browser settings.

c) Information from third parties

Scheduling, CRM, file-transfer, captioning, transcription, analytics, and payment providers may share data necessary to deliver the Services.

3) How we use information

We use information to:

Provide & operate the Services (inquiry handling, estimates, scheduling, production, post, delivery).

Communicate (project updates, support, transactional emails/SMS, marketing with your consent where required).

Comply with contracts, releases, and applicable law (e.g., safety/site rules, permits).

Improve & secure our site and operations (analytics, troubleshooting, fraud prevention).

Honor preferences (language, accessibility, captions, brand standards).

For regulated projects (e.g., medical/legal), we follow client-approved workflows and NDAs; upon mutual agreement, we may execute additional terms (e.g., a Business Associate Agreement).

4) Legal bases (where applicable)

Depending on your region, we rely on one or more of: contract performance, legitimate interests (e.g., to respond to requests, secure our Services), consent (e.g., marketing SMS/email, non-essential cookies), and legal obligations.

5) SMS/Text Messaging

By opting into Video Crews PR text messages, you consent to receive project notifications, scheduling reminders, updates, and occasional offers. Message frequency varies.

Opt-out: reply STOP at any time (confirmation will be sent).

Help: reply HELP or email [email protected]

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Message & data rates may apply; carriers are not liable for delays or undelivered messages.

6) Sharing & disclosures

We do not sell your personal information. We may share as follows:

Vendors/Processors: hosting, email/SMS, scheduling, CRM, file delivery, captioning/transcription, analytics, payment processing, security/backup.

Production partners: crew, contractors, and venues strictly as needed to run your project.

Legal/compliance: to meet legal obligations, respond to lawful requests, protect rights/safety.

Business changes: if we undergo a merger, acquisition, or asset transfer, your information may be transferred consistent with this Policy.

Third-party assets (e.g., music/stock) remain governed by their own license terms.

7) Production, photography & filming notices

Private productions: We use talent/location releases wherein consent, usage scope, and term are specified.

Public/venue shoots: We may post signage indicating that photography/filming is in progress. Entry may signify consent where permitted by law.

Sensitive environments: We work under NDAs and site rules; additional approvals may be required for clinical or restricted areas.

8) Data retention

Project media (raw footage/stills): Unless otherwise agreed in your SOW, we retain raws for 90 days after final delivery, then archive or securely purge. Extended archival is available as an add-on.

Business records & communications: kept as long as needed for operations, legal, and tax purposes.

Marketing preferences: retained until you unsubscribe or request deletion where applicable.

9) Security

We use reasonable administrative, technical, and physical safeguards (e.g., access controls, encryption at rest/in transit where supported, checksum backups, least-privilege access). No method is 100% secure; please share only the data necessary for your project.

10) Your choices & rights

Email: unsubscribe via footer link or email [email protected]

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SMS: reply STOP to opt out.

Cookies: control via browser/device settings; some features may not function without certain cookies.

Access/Update/Delete: you may request access, correction, or deletion of your personal information (subject to legal/contractual limits).

Do Not Track/Global Privacy Control: we honor applicable signals where required.

California (CCPA/CPRA) & other regions: you may have additional rights (access, delete, correct, limit use of sensitive data, opt-out of “sale/share” for cross-context behavioral advertising). Submit requests at [email protected]

We will verify your identity and respond per applicable law.

11) International users

Our Services are operated from Puerto Rico (U.S.). If you access from outside the U.S., you consent to processing in the U.S. and other locations where our vendors operate. Where required, we use appropriate transfer safeguards.

12) Third-party links & embeds

Our site may link to or embed third-party services (e.g., YouTube/Vimeo, social networks, payment portals). Their privacy practices apply to your use of those services.

13) Children’s privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe a child provided information, contact us and we will take appropriate steps.

14) Changes to this Policy

We may update this Privacy Policy periodically. Changes will be posted here with a new “Last Updated” date. Your continued use of the Services after changes signifies acceptance.

15) Contact

Questions, requests, or privacy concerns:

[email protected]

939-232-1841